Case Study: We Need These Coils on a (5) Day Quick-ship

In late June, Capital Coil received a call from a Trane office in Ohio regarding quick-ship availability. One of Trane’s top customers had an urgent need for (12) large chilled water coils with stainless steel casing. The problem/hurdle that they were encountering was that they needed all (12) coils to be built and ship out of the factory in (5) business days. Completion of the whole project was 100% contingent on them receiving the coils in their specified time-frame. An additional complication was the fact that July 4th was the following week, and they needed to have the coils ship prior to the holiday.

Trane shopped the project around to different manufacturers, but not one could guarantee to ship in (5) days. Some manufacturers waffled and claimed that they could have them built in (6) or (7) days, but not one could guarantee to ship in (5) days. A sales rep in that same Trane office, who had worked with Capital Coil previously, suggested that his co-worker reach out to us to see what we could do. After speaking with Trane’s project manager, we immediately contacted our head of production to make sure that we had the capacity to complete all (12) coils in the required (5) days. She assured us that we had the materials and manpower on-hand to get them all built and ship on time. We agreed to accept the project and began work on the coils immediately.

Due to the size of the project, as well as it’s time-sensitivity, we had multiple calls daily with our factory to ensure that everything was proceeding on schedule. We then gave Trane daily status updates, so they were constantly informed of everything from the brazing of the coils to entering the final testing phase. Chilled Water Coil

As promised, all (12) coils were built correctly and shipped out in the required (5) days. Our logistics team was then in constant communication with the freight company to make sure that the delivery was on schedule. And just like during the production phase, we passed daily tracking updates along to Trane, so they knew where their coils were at all times and when they could expect delivery. All (12) chilled water coils arrived on July 3rd with zero freight damage, and the project was completed on time!

A company as large and influential as Trane can have their coils built by anyone, but Capital Coil was the only manufacturer that could guarantee to have their coils built and shipped by a required date. Additionally, in working so closely with Trane throughout the whole process, they were kept up-to-date in real time from the start of production to final delivery.

Capital Coil offers a level of service that you won’t get with other manufacturers. When we guarantee to ship by a certain date, we stand by that guarantee, or you do not pay!

 

Trane’s project manager’s comments to Capital Coil upon completion/delivery:

“This will help us get a jump on this project prior to the big event taking place next week! 

I will make sure to share your information with others across our great lakes region about our experience with your company, so that they know we have THIS option to go to for our coil needs. THANK YOU ALL!!”

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5 Work Day Quick-Ships on HVAC Coils – Why Capital Coil does it right

Day 1 – 38% of all orders sent to Capital Coil are on some kind of quick-ship, whether it be on a (5 day, 10 day, or 15 day). We enter the order immediately so that all departments in the plant have the project in their systems and are ready to move on it right away. The coil isQuick-Ships engineered, routing sheets are sent to the shop floor, and everybody now knows what needs to be built. 

Day 2 – Sheet metal casings are cut and sized, headers and connections are fabricated, while tube sheets are fabricated.

Day 3 – All tubing and fins are cut, stamped and assembly begins. You can see what the coil will look like upon final assembly at this point. Coils can be seen sitting on assembly tables.

Day 4 – Tubes are then expanded into the fins, and keep in mind that this is not a short process. Headers are then brazed to the tubes, and if there are return bends, they are connected. The coil is completely assembled and moved to the testing tank. The coil is tested under water for 20 minutes at 550 PSI. About 3% of coils have small leaks someplace in the brazing and are sent back to braze again.

Day 5 – The coil is crated and sent to shipping for routing to the customer. Then most importantly, your coil will be shipping in the guaranteed (5) days.

As you can see by this description, with quick-ships, there is not a lot of room for error in the timing and shipping with OEM HVAC replacement coils. We’ve been doing this for a while now, and we’ve had an approximately (97%) success rate fulfilling all quick-ship requests. We offer quick shipments 365 days per year, with both (10) day shipments & (15) day shipments also available for lower premiums.

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Are Your Quick-Ships Shut Down When Needed Most???

Why are quick-ships so important??

Christmas season is in full-swing, and your current coil supplier has suspended all Quick-Ships with little to zero notice to its customers. Does that sound familiar these days? Additionally, the clock is ticking to complete those projects that need to be done by the end of the year. In this industry, this scenario is when “Quick-Ship” availability is an absolute must. Right now, the vast majority of coil manufacturers are scrambling to complete standard orders on regular lead-times, and if by dumb-luck they are able to temporarily offer any type of expedited build, the added premiums are so astronomical that very few customers can afford to use those options.

If you need a new coil, your first inclination will probably be to call the OEM. But more times than not, they are not flexible or nimble enough to handle your emergency within an acceptable time-frame. Quick-ships are generally based on emergency conditions, and that is precisely the worst time to discover that your regular supplier has suspended Quick-Ships.

So why do so many manufacturers seem to get so overwhelmed at various point every year? In short, many manufacturers take on a glut of OEM business, or other large projects with small profit margins. In many cases they do this simply to keep the factory running during the slower periods of the year. This has the effect of delaying standard lead times, and in many cases, cancelling Quick-Ships altogether. It is very hard to do business with companies that make themselves unavailable when you need them the most.

Capital Coil’s primary duty as the leading OEM replacement coil manufacturer is to fill in those gaps and work with you to help alleviate any emergencies. Whether you need a coil in (3) weeks, or (5) days, Capital Coil has got you covered.

Capital Coil does not try to be all things to all customers, and we’re most comfortable “staying in our lane”. Our #1 goal is to ensure that we have multiple quick-ship options open all year around…even if that means turning away an order to ensure sure that our Quick-Ships are ALWAYS available!!  Quick-ships

Because Quick-Ships make up such a substantial portion of our overall business, Capital Coil has hit 99.9% of our quick-ship requests over the last (2) years. An unfortunate forklift mistake makes up the other .1%. Throughout the first 6 months of 2022, approximately 80% of all orders were/are quick-ships, and they have either all been completed on time, or are 100% on schedule.

An RFQ that sits on a desk unanswered is useless to everyone involved. If you need a quote, you’ll have your price and any required submittals that same day. It really is that simple and easy! Working with Capital Coil will remove many, if not all of the annoying and unannounced shut-downs that come with other manufacturers, so please let us help you when you need it the most!

 

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