Uncertain About Recent Changes with Replacement HVAC Coils?
Over the last 2-3 years, developments around replacement HVAC coils and their manufacturers have created more questions than they have answered. As you know, all industries can experience periods of upheaval, volatility, and wholesale changes in leadership at one time or another. As you may have recently experienced, the coil industry is not immune to volatility or changes in ownership either. And, when these changes occur, they tend to destabilize the market-place more often than not. When a company is purchased, a number of things can and usually do occur:
The loyalty that you had with the old company, is in many cases, no longer present. Loyalty and trust in business are gained and won over time. You do business with who you like and trust, and you simply can’t operate with the same level of comfort when you’re dealing with an unknown entity.
Normal business operations, such as Quick-Ship programs, are disrupted and/or shutdown in response to changes in leadership. Existing factories are too small to handle even marginal increases in business, which can also lead to delays. CCA recognizes that success in the replacement market is contingent on speed and predictability, and we will not sacrifice either, under any circumstances.
Larger companies buy smaller companies for agendas that in many cases, do not coincide with yours’. Sometimes it is to service their own OEM requirements, while in other instances, one company purchases another for their customer base. Whatever the reason, it is solely in their best interest, and not to facilitate what is good for YOUR business.
New technologies and innovation can also be motivating factors. Company X needs the technology of Company Y, and they don’t think twice about acquiring Company Y, while moving plants and equipment to alternative locations.
The big thing to take away from any major changes to ownership is that it is their money, their company, and they can do what they want (and will). When reviewing new owners, please take into consideration their background. Do they have actual industry experience, or are they just looking to make a “value investment” for their shareholders? Wouldn’t you rather deal with a company that is privately owned with more than a decade of industry knowledge and experience? If your coil supplier sells to anybody and everybody, you have zero protection on any job and are essentially spinning your wheels. This “wild west” business model will affect you, regardless if you’re an OEM, a contractor, a wholesaler, or a manufacturing rep. You develop long term relationships with suppliers in the hope that you will get preferential pricing and special help when needed, in addition to their loyalty and assistance if something goes wrong on the job. Although it feels and look this way currently, the coil business is not one big “auction”. It’s an engineered product where engineering knowledge and market savvy come together. Major changes in ownership usually create uncertainty and destabilization – neither of which is beneficial to the overall health of the industry.
When you call Capital Coil & Air, the same people that you’re dealing with now will be the very same people that you’ll be talking to and dealing with 10-20 years from now. Like any business, we need customers, but we are far more interested in long-term relationships than one-off transactions. We offer the best protection in the industry, as well as competitive and balanced pricing on every job. We will stand behind you if there is a problem during any stage of your buying process and beyond. Give us an opportunity to earn your business, and you’ll see a dramatic departure from what you’re typically used to when it comes to dealing with manufacturers.
Large enough to service all of your commercial replacement coils, but small enough to care about what you think
With replacement coils, as a customer, you have more choices than ever. But don’t you ever get tired of dealing with largely nameless corporations with high staff turn-over? As you’ve probably experienced first-hand, there are plenty of companies in the HVAC industry that fit this description. You are simply a number or a project instead of a customer/partner with a name and face. If given the alternative, would you rather deal with a company who knows you and is interested in your success, or a company who’s sole interest is finding out when your check is in the mail? Don’t you want somebody that values your business, regardless of the $ amount, and will go the “extra mile” for you when you need it? Capital Coil & Air places a great emphasis on those attributes in our business relationships, and common sense tells us that you probably do as well.
Capital Coil & Air was created as a family-owned business, with Matt and Dan Jacobs as joint owners and partners. What differentiates Capital Coil & Air from our competition is that we are big enough to handle all of your coil requirements, but still small enough to know who our customers are and what they need. We have decades worth of knowledge and expertise, and because of that, we have learned to not try to be all things to all customers. Capital Coil’s knowledge and experience is in the replacement and design/build market, and we are very disciplined at “staying in our lane”. Additionally, we’d much prefer to have customers and relationships that last years instead of one-off transactions. Working with Capital Coil is as simple and easy as it gets, and here are some examples:
When requesting a quote, we almost always respond within the same hour, or within 24 hours at the latest. We recognize that there is an urgency to almost every coil order, and your time is valuable. In the end, a 3 day delay for a quote and/or revisions to said quote, is the same as if the manufacturer shipped your coil 3 days late.
When you place an order with us, we’ll send you an order acknowledgment within 24 hours detailing what you ordered, overall costs, and when it is going to ship.
We understand the value and necessity of clear communication. To minimize mistakes, we attach submittal drawings for every quote and order. We want to communicate with you throughout the entire buying process to make sure we are building exactly what you need. More communication leads to less mistakes and wasted time.
We follow up on our shipments very carefully. We’ll work with both you and the carrier to help track your shipments to ensure your order gets to you the fastest way possible.
We will not ignore you simply because a sale is complete. Before, during and/or after installation, we’re here to answer your questions and help in any way possible.
If you need some help on pricing, we’ll do our best to work with you. While every job is unique, we want to work with you for the next 20 years, rather that a one and done purchase.