Quick, Reliable & Uncommonly Fast
by Dan Jacobs, January 22, 2019
Quick, Reliable & Uncommonly Fast
You have many choices when buying replacement coils and choosing a coil supplier. You could decide to diversify and work with numerous suppliers, based on a particular need. However, Capital Coil & Air can make your buying decisions a lot easier. We have been in the coil business for many years, and in this industry, we recognize what is important vs. what is irrelevant. That translates into us having good insight on what you need and how best to support you as a customer.
Coils today typically do not have much “preventative” maintenance done on them. Most everybody just waits until a coil fails and then worries about the problem at that time. And when coils inevitably fail, they fail during the times when you need them most; i.e. cooling coils failing in the summer and hot water coils breaking down in the winter. As a result, there is usually an urgency attached to most HVAC projects. Generally speaking, most jobs require some form of “quick-ship”. Capital Coil & Air gives you (4) different shipping options on every job. Our standard ship time is 3 – 4 weeks, but if you need your order faster, Capital Coil will accommodate that need. We do not want to have a “one and done” transaction. Capital Coil’s goal as a business is to have a customer base that we work with for 20 years, not 20 minutes. While we will do our best to give you the fairest price possible, you have to recognize that there is an additional premium associated with quick-shipments. However, you will never pay that premium if Capital Coil is late on manufacturing your order. We’ve built our business on quick-ships, and we hit 99% of all deadlines on orders the last two years. In other words, we rarely miss! We give you options, and you only pay for what you really need.
Reliability encompasses so many things in the coil industry. For example, if you need a price today, and the sales rep takes (2) days to get back to you, that’s unacceptable and unreliable. If you require a drawing to help you design a job, and you are waiting for a week to have it returned? Again, not what Capital Coil considers reliable. If a coil supplier promises you a ship date and ships (2) weeks late? Once again, not reliable. Do any of the above issues sound familiar? It is easy to make extravagant promises, and companies do it all of the time. However, Capital Coil’s success rate on meeting and exceeding shipping schedules says more than any promise we can make. We believe in under-promising and over-delivering, not the reverse!
- Capital Coil responds quickly to all inquiries for pricing, general information, and engineering assistance
- Capital Coil manufactures high quality equipment in the U.S.A. and is AHRI Certified
- Capital Coil’s years of experience will help you quickly pick the correct product for the correct application
- Capital Coil provides accurate shipping dates, real-time tracking and common carrier information after your order has left our factory
We do all of the above to make everything in your life easier. Capital Coil holds itself to the highest standards for both reliability and customer service. In short, we want your experience with us to be professional and simple. Please call or email our sales department for any job – no matter how large or small. We greatly look forward to the opportunity to work with you on your next project.