Case Study: We Need These Coils on a (5) Day Quick-ship
by Dan Jacobs, September 19, 2023
In late June, Capital Coil received a call from a Trane office in Ohio regarding quick-ship availability. One of Trane’s top customers had an urgent need for (12) large chilled water coils with stainless steel casing. The problem/hurdle that they were encountering was that they needed all (12) coils to be built and ship out of the factory in (5) business days. Completion of the whole project was 100% contingent on them receiving the coils in their specified time-frame. An additional complication was the fact that July 4th was the following week, and they needed to have the coils ship prior to the holiday.
Trane shopped the project around to different manufacturers, but not one could guarantee to ship in (5) days. Some manufacturers waffled and claimed that they could have them built in (6) or (7) days, but not one could guarantee to ship in (5) days. A sales rep in that same Trane office, who had worked with Capital Coil previously, suggested that his co-worker reach out to us to see what we could do. After speaking with Trane’s project manager, we immediately contacted our head of production to make sure that we had the capacity to complete all (12) coils in the required (5) days. She assured us that we had the materials and manpower on-hand to get them all built and ship on time. We agreed to accept the project and began work on the coils immediately.
Due to the size of the project, as well as it’s time-sensitivity, we had multiple calls daily with our factory to ensure that everything was proceeding on schedule. We then gave Trane daily status updates, so they were constantly informed of everything from the brazing of the coils to entering the final testing phase.
As promised, all (12) coils were built correctly and shipped out in the required (5) days. Our logistics team was then in constant communication with the freight company to make sure that the delivery was on schedule. And just like during the production phase, we passed daily tracking updates along to Trane, so they knew where their coils were at all times and when they could expect delivery. All (12) chilled water coils arrived on July 3rd with zero freight damage, and the project was completed on time!
A company as large and influential as Trane can have their coils built by anyone, but Capital Coil was the only manufacturer that could guarantee to have their coils built and shipped by a required date. Additionally, in working so closely with Trane throughout the whole process, they were kept up-to-date in real time from the start of production to final delivery.
Capital Coil offers a level of service that you won’t get with other manufacturers. When we guarantee to ship by a certain date, we stand by that guarantee, or you do not pay!
Trane’s project manager’s comments to Capital Coil upon completion/delivery:
“This will help us get a jump on this project prior to the big event taking place next week!
I will make sure to share your information with others across our great lakes region about our experience with your company, so that they know we have THIS option to go to for our coil needs. THANK YOU ALL!!”
Tags: Capital Coil & Air, Chilled Water Coils, cooling coils, Direct Expansion Coils, DX Coils, Heating Coils, HVAC Coils, HVAC Manufacturers, HVAC Service Techs, HVAC Techs, Quick-ships, replacement coils, Steam Coils, water coils